Please read the following notes carefully. If you need further clarification, please contact our reservations and ticket sales counter or send us an e-mail at firstname.lastname@example.org
Electronic Tickets (E-Ticket): Please remember that you must keep a copy of this Electronic Ticket throughout your trip because the Electronic Tickets are required to enter the airport, check-in, ticket refund or exchange tickets.
To enter the airport and for the purposes of check-in, you must show this Electronic Ticket along with an attached photo identification letter issued by the Government, such as passports, identity cards or Indonesian ID cards.
This Electronic ticket must be shown along with an attached photo identification letter at the time of ticket refund or exchange tickets.
If the existing data in the E-Ticket is different from the existing data in our reservation system, then that becomes the reference is the existing data on the reservation system. The cancellation of ticket reservation will be charged a cancellation fee, if any. Please contact Reservation and Ticket Sales Citilink for more information. By ordering this ticket, you agree to and accept all terms and conditions and the regulations of this ticket cancellations and exchanges.
The Cancellation and Refund of E-Ticket
The tickets purchased can not be returned, transferred schedule, and transferred ownership. Please contact our Call center or visit our website to find out about the procedure of Refund / Exchange / Printing Anniversary E-Ticket information, in accordance with the applicable ticket.
Attention: The contract for the carriage and other services that are available are referring to the provisions issued by the carrier.
If Passengers’s traveling covers long distances or transit in a country other than the country of origin of departure, the Warsaw Convention will apply, which regulate and, in most cases, limited the responsibilities of the carrier companies for death or injury and loss or damage to baggage.
Please note that these tickets are governed by different terms and other default conditions listed below, which are declared to be part of this document.
The Luggage Regulations in Cabin
The Economy Class passengers are allowed to carry luggage weighing up to 7 pounds with dimensions of 56 cm x 36 cm x 23 cm in the cabin of Citilink. The weight of luggage in the cabin must not exceed 7 kg. Bags are allowed to be brought into the cabin as long as the dimensions are equal to or less than the dimensions listed above.
- The woman's handbag, pocketbook or wallets that are the appropriate for normal travel and are not used to shelter the tools are calculated as luggage.
- The coat, shawl or blanket.
- The small camera and or small binoculars.
- Baby food to be consumed during the flight.
People with Diffabilities Transportt
Passengers with diffabilities who need special assistance must notify the Company in particular of their needs to the Carrier Company at the time of booking. The company will transport the Passenger if all the special needs of the passengers have ben set properly. If the passenger does not notify the needs especially at the time of booking, the Carrier Company will still try to accommodate the special needs of such passengers. The Passengers with diffabilities who have informed the Company Carrier of their special needs when booking and has been accepted by the Carrier Company will not be denied to be transported due to the condition of diffabilities or special needs. However, Carrier Company or government regulations may apply to the transport of passengers with diffabilities.
Carrier Company may ask Passengers with diffabilities to travel with his own assistant if required for safety reasons or if the passenger is unable to perform an evacuation process itself or can not understand the safety instructions.